Refund policy
RETURN POLICY
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.
Items that cannot be returned:
- Perishable goods (such as food, flowers, newspapers, or magazines).
- Intimate or sanitary products.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
- Custom or made-to-order products (unless they arrive defective or damaged).
A receipt or proof of purchase is required to complete your return. Do not send your purchase back to the manufacturer.
Free return shipping:
Return shipping costs are covered by us. If your return is approved, we will provide you with a prepaid return label.
No restocking fees:
We do not charge any additional fees for restocking returned items.
Partial refunds (if applicable):
In some cases, partial refunds are granted:
- Books with obvious signs of use.
- CDs, DVDs, video games, or other media that have been opened.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
Refund process:
Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds:
If you haven’t received a refund yet, please:
- Double-check your bank account.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as there is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@lyonpr.com.
Sale items:
All items, including those on sale, can be returned and refunded within 30 days.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lyonpr.com and send your item to: Hc-71 Box 7223, Cayey, PR, 00736.
Care for 3D printed items:
All our products are made from PLA, a biodegradable and environmentally friendly material. Please note that PLA products can warp if exposed to temperatures above 60°C or prolonged direct sunlight. We do not accept returns due to natural wear or improper handling.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping:
To return your product, mail it to: Hc-71 Box 7223, Cayey, PR, 00736.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We do not guarantee that we will receive your returned item.